MUMBAI: Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, today announced that it has been recognized as a ‘Leader’ in the IDC MarketScape, ‘Worldwide Manufacturing Service Life-Cycle report.
This IDC Marketscape report assesses the capability and business strategy of eight key IT service providers for SLM systems integration and business process outsourcing. The evaluation is based on a comprehensive framework covering parameters including, offering landscape, pricing model, customer base, growth strategy and more. The report highlights TCS’ deep seated capabilities which enable sustained growth in the SLM space area across geographies. TCS has been recognized for its balanced offering across application development, BPO, systems integration and strategic consulting.
“Our customers benefit from our experience of over a decade in providing modern SI services for B2B businesses in the area of Service Life Cycle Management,” said Milind Lakkad, Global Head, Manufacturing Industry Solutions Unit, TCS. “Our Digital Customer Experience area of practice provides an integrated SLM capability to our customers across the end user experience journey, integrating a multitude of complex business systems.”
‘SLM is increasingly an area of focus for manufacturers as they seek to grow profits and revenue from more favorable after market services and therefore are looking to optimize the business processes that support them,’ says Heather Ashton, research manager, IDC Manufacturing Insights. “TCS with its methodologies, platforms and delivery centers across the globe, provides a balanced offering across application development, maintenance and support, BPO, systems integration and strategic consulting. The company’s Co-Innovation Network (COIN), led by TCS Innovation Labs, is working in conjunction with technology providers like Jacada, Kana, and SmartConnect in the customer experience management segment.”